In search of the Serial Number
Your machines are evolving very quickly as well as your spare parts catalogues, but with this extension you will be able to reduce catalogue creation costs and spare parts order errors.
Customers of the after-sales portal when searching by serial number are automatically directed to the reference electronic spare parts catalogue.
Each customer only sees their catalogues
Associate the serial numbers directly to a spare parts catalogue or to a group. Show your customers only the catalogues of the machines they own.
Benefits for the portal and after-sales service
- For companies that produce machines in series, the main advantage is the possibility of grouping thousands of machines in a few spare parts catalogues, optimising the work of technical editors and significantly reducing handling times.
- Companies that produce custom-made machines, on the other hand, can guarantee their customers exclusive access to the catalogues of the machines purchased, offering a personalised and targeted experience.
- The use of the serial number is essential for the correct management of guarantees and all-round assistance.
- Searching by serial code improves the purchase speed of spare parts and the customer's user experience.
