Warranties and Claims

Warranties

With this add-on you can manage the whole process of activating warranties and dealing with claims under warranty. Through the portal, users can activate warranties for their machinery, entering the relevant details on a form (serial number, date of sale, invoice number, etc.) and attaching the necessary documents.

Communications

The administrator receives the request from the user, checks the submitted documentation and notifies the user if he needs any more information to complete the registration process. Every time the status of his request changes, the user receives an automatic email inviting him to view it by clicking on a direct link.

Claims

For claims under warranty, all the user has to do is fill in the details of the machine on the form, attach the photos illustrating the damage and place the parts to be replaced under warranty in the cart. When the request is received, the administrator checks the documentation submitted is in order and processes the order for the spare parts under warranty.