Farid European Group has chosen the iSP software platform to create the technical portal dedicated to the sale of spare parts and the management of warranty claims.

Farid European Group (FEG) is today one of the most important manufacturers of waste collection compactors. It holds full ownership of the Italian Farid Industrie SpA in Italy and the Scottish Farid Hillend Engineering Ltd. It has three own production sites and workforce of over 550 employees. Farid Industrie SpA has been, for years now, a leading manufacturer in Italy, with a market share of over 50% and, together with Farid Hillend Engineering Ltd., has enabled FEG to be ranked among the top three pan-European manufacturers of waste and recycling collection vehicles.

Farid required a series of customisations to speed up the workflow of spare parts catalogues loading. In particular, we allowed FARID to massively import an entire spare parts catalogue starting from a BOM file exported from their software PDM in a fully automatic way.

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