LJM (Lind Jensen Hydraulics), a Danish company with over 50 years of experience in the production of high-quality hydraulic cylinders and recognized as the leading manufacturer in Denmark, has adopted the Interactive SPares platform to revolutionize spare parts sales and after-sales service management.
The challenge
With a large product catalog and customers spread across multiple industrial sectors, LJM was looking for a solution capable of:
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making the spare parts catalog easy to consult and navigate, even for field technicians;
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speeding up spare parts order processing;
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integrating the new channel with the ERP and other corporate portals to avoid duplicate data entry and reduce errors.
The solution
Interactive SPares provided LJM with:
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interactive spare parts catalogs that can be published in just a few clicks, featuring exploded views, references, and direct links to ordering;
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native integration with ERP systems and corporate portals to synchronize stock levels, part numbers, and orders;
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digital after-sales service workflows to track requests, interventions, and warranties.
The results
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Faster identification of spare parts thanks to visual interfaces and immediate access to technical data.
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Reduced ordering errors through ERP synchronization.
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Improved customer experience, with quicker response times and more transparent service management.
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Full autonomy for the LJM team in publishing and updating catalogs.
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Would you like to find out if Interactive Spares can improve your after-sales service? Request a demo or contact us.
