Biepi, an Italian company with over 20 years of experience in the design and production of espresso coffee machines and hot beverage devices, has chosen the Interactive SPares platform to transform its spare parts management and optimize after-sales service, offering a faster and more reliable service to dealers and partners.
The challenge
With a catalog of professional machines for bars, hotels, and restaurants, and a product range that spans from traditional espresso machines to devices for soluble beverages and pods, BIEPI faced several operational needs:
-
make the spare parts catalog accessible and easy to use for technical maintenance staff and the distribution network;
-
reduce spare parts order processing times by avoiding errors caused by part codes that are difficult to identify;
-
manage spare parts orders and service requests within a single portal.
The solution
Interactive SPares supported BIEPI with a range of features designed to digitalize and simplify the entire process:
-
visual and interactive spare parts catalogs with technical exploded views, images, and direct references for ordering;
-
order export for integration with the company’s ERP system;
-
digital after-sales service workflows to centrally track all service requests.
The results
- Faster identification of spare parts thanks to visual interfaces and immediate technical sheets.
- Reduced ordering errors thanks to the data export workflow for the company’s management system.
- Improved customer experience: faster response times and more transparent service management.
- Full autonomy for the Biepi team in publishing and updating catalogs.
Would you like to find out if Interactive Spares can improve your after-sales service? Request a demo or contact us.
